State Farm® Insurance Agent Neal Wandell

"My experience with State Farm has been more than 5 stars. Nikki called and left a voicemail about coming on with State Farm and potentially saving me money in the process. I honestly didn’t think it was possible but I figured it wouldn’t hurt to give it a try. Not only was she able to save us money but gave us better coverage AND bundled our rates with rental insurance. Nikki has been the best insurance agent I’ve dealt with in my nearly 20 years experience and her approach and handling through each step of the way has been professional and extremely satisfactory. I’m proud to be a member of State Farm now!"

"I recently had the pleasure of working with Carla, and I can’t say enough good things about the experience. Carla is very friendly, knowledgeable and genuinely focused on helping me find the best coverage for my needs both Home and Auto. Carla answered every question I had with lots of patience and ultimately helped me save significantly. If you are considering switching insurance or just want to see if you can get a better deal, do yourself a favor and talk to Carla. You’ll be glad you did!!"

"I was in the process of purchasing a car during the weekend and the office was closed. Nikki passed by the office and heard my voicemail, then immediately reached out to me and explained to me the entire process of what i needed to do plus took time out of her personal time to help me out. I been a client with this insurance office for over 3 years and I always feel treated with professionalism and personalized services. Thank you."

"I had a great experience at State Farm! Nikki,Carla and Thomas helped tremendously! They make a great team!"

"Nicole, Carla and Thomas are very kind, knowledgeable and helpful! I highly recommend working with this office. Everyone is willing to go the extra mile to help with whatever is needed!"

"We were looking for an insurance agent that would be there for us and answer questions and phone calls from us. Also very important was if the agent ever left they would give us the courtesy of a phone call or email letting us know they were leaving and who would be taking care of us. Thomas fits that bill for us 100%. He is very thorough, knowledgeable and personable. He answered our questions and concerns and gave us some information we did not know was available. I highly recommend Neal Wandell State Farm office. From the receptionist to the agents, all were friendly, and very helpful."

"We just added another car and driver to our policy and Nikki at State Farm was amazing to work with. She took the time to run all the numbers and get us the best rate possible. I recommend State Farm to anyone looking for not only great insurance but great people who care."

"I have worked with the people in this office since 2018, and they have always been so helpful, working to get me as many discounts on my multiple vehicle household as possible! Outstanding customer service, with a personal touch. I have never had a bad phone call or complaint management situation with them. They all really go out of their way to make sure I get what I need to keep the family insured. Specifically, I have dealt with Carla and Tom, and they were both phenomenal. All of the stars for this team!"

"I needed a quote for car insurance for not only me but my 2 teenage sons. I spoke with Nicole and she was so knowledgeable, friendly, and full of energy! It made making a call that I would normally consider a chore to a very pleasant experience! Would highly recommend!"

"I absolutely adore everyone at the Neal Wandell office! Carla and Thomas have both been so helpful and wonderful to work with. Super quick and efficient, and very kind!"

"While this review will probably be removed. There is something about this agent's practice that I found disturbing or a better way to say it "NOT so helpful!" When we purchased our home in Jonesborough five years ago, we changed from our previous insurance company, Nationwide. When we first signed up with Start Farm, everyone in the office was fantastic. They were even able to cut our monthly Insurance premium down, saving us several hundred dollars each year. The office staff was always very receptive and helpful every time that we called. But over the past five years, we had someone injure themselves on our property ($1,000 in claim damage). We reported it immediately and were assured that we were covered and we did not have to worry about it. A couple of years later, when the big hailstorm came through Jonesborough, I called Neal's office and I told them that I did not know if there was way damage, but for peace of mind, they could send someone out to check my roof. ($0.00 in claim damage). Then in 2024 our area was hit with another storm that cause damage to our home and resulted in us having to have our roof replaced. ($1,500 in claim damage). Well, half of our roof was replaced. In January 2025, I received a letter from State Farm informing me that our homeowner's insurance was going to be cancelled. This was not due to the amount of money that they had paid out over the five years, but because we had three claims submitted to State Farm. After receiving the letter, I reached out to Neal and was told that he would investigate it and call me back. Over a period of a week, I spoke with everyone in the office, and each assured me that Neal would call me back. To add insult to injury, I was informed that State Farm does not look at the amount of money that they paid out, but the number of claims. Two of the three employees that I spoke with said, "Well if you had spoken to me, I would have told you not to file a claim." Guess what, I have spoken to each employee, except for Neal. My advice, be care when dealing with this Neal Wandell Agency and their employees. Ultimately, they cannot be trusted and are not helpful. It has been a little more than a month since I was told that Neal would call be back. It shouldn't surprise you that I have never received a call back. Unfortunately, State Farm Insurance has turned into Start Harm Insurance. After telling others about what happened to me, others began to share their horror stories about State Farm. Since my auto was with State Farm, and my house was no longer going to be covered, they were going to raise my auto insurance almost $40 more per month. Fortunately, I found a better insurance company for my auto, and I'll be saving $130 per month. As I was searching for another company to cover our home, I spoke with several different agents and each of them told me that I had more than one claim in a five-year period that they would not be able to cover us. The insurance’s little secret that they don’t tell you about. Thanks, Neal for all your help! Wait, you did not provide us the help we needed or was there to walk or talk us through this nightmare."

"I had an agent named Nicole helping me figure out how to transfer my insurance from state to state. She made it very easy. She was very kind and made sure to walk me through what each part of my insurance policy as well as helped me to understand different deductions I could get. I highly recommend this agent."

"What a great experience! Nicole was kind, friendly and most of all accommodating. She followed up and followed through. She helped so much during our hectic relocation. She was knowledgeable and flexible. Couldn’t have asked for more. Thank you!"

"Nicole was a great help today. She has a great attitude and was very knowledgeable. She took her time and explained everything I needed to know. Thank you Nicole!"

"I have had wonderful service with this team in the past which I certainly appreciate. I have dropped all of my insurance with them as I was told an appraisal would be reviewed again by Neal and some guy named ( Joe). The only responses I received were from Mr. Vermillion the original person that did the assessment that was in question. When I asked for a return call from Neal he never called me back. I guess he or his business has outgrown each other. If I had received a return call I would most likely never started looking at other insurances. I did find a top tier company who raised my coverage considerably ( especially homeowners) for less that $200 per year. Couldn't help but say YES to better coverage at such a low price increase. So, consider shopping your home and auto insurance every year. You may stay with the same insurer or find like I did better rates and insurance coverage with someone else. Still I give the group a 4 star as Carla and Bradley do a great job carrying Neal's agency"

"I was treated to be able to work with Carla Kemp today at this office. She was knowledgeable, friendly, helpful, and I couldn't be more satisfied with the coverage I received and the price to match. Highly Recommend."

"I inquired about a quote for State Farm online. I spoke with Bradley who was very knowledgeable and had a quote for me within 15 minutes of speaking with him! He didn't pressure me into adding on any extras. I was able to get insurance for me and my fiancé on both of our vehicles and renters insurance grouped into one. Plus, we're saving about $120 a month by switching! Bradley was the best! If you're thinking about switching insurance give them a call!"

"Very helpful very nice easy to talk to went above and beyond to help"

"I got a call about saving on my auto insurance as I was looking for a cheaper price. Bradley from state farm called and saved me just under 110 dollars a month for 2 vehicles and renters insurance. I couldn't be happier, great friendly service and no special hype about their rates and services. I highly recommend them for any insurance needs you may have!!"

"The service I received was exceptional and efficient! Bradley, the State Farm Insurance agent, was knowledgeable, friendly, and helpful. I would certainly encourage my family and friends to consider State Farm after such a wonderful experience. They show genuine care for their customers and make the entire process smooth and comforting."

"Great experience with Bradley. I moved my various insurance needs over to State Farm. I was able to save money this year"

"Very professional and thorough with great rates!"

"Very good experience with them 👌 all times! Definitely recommend!!!"

"Always responsive. Great products & service. Thankful for Neal, Carla and the team."

"Carla is the sweetest, very helpful and knowledgeable. I’ve had my insurance through her for a while now and I have no complaints!"